My institution has been using Volgistics for 3 years, and we're in a trial period for VicTouch.

Has anyone else had trouble with leaving iPads running VicTouch  in protected kiosk mode? The iPads keep losing connection with our servers, so whilst they look alright, when a volunteer tries to use them there is no internet connection and they cannot log in. 

Suggestions? Our internet here is notably slow, especially the WiFi, but I've switched out the router and the iPad both and we're still not functional. The iPad is at my desk, two feet from the router.

Paula Allen

Volunteer Coordinator at Filoli Center

pallen@filoli.org

Lindsay, thanks for your answer! I agree, computers are a much better interface for VicNet than the iPad kiosk. I'm running about 6 computer stations, and 3 iPads, and the iPad daily issue rate is something like 75% of the time. The computer issue rate is below 5%, and when it does create difficulties it's all user error, not device platform.